shahabuddin

Bangladesh

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Work experience

BloomingBox

starts 2024.02.01

Still Working: Yes

Customer Service Representative On-demand Client Support: Provide prompt and accurate assistance to Company's clients across various channels (phone, email, chat, etc.). Information Navigation: Effectively identify and deliver the most relevant information clients need regarding Company's products or services. Inquiry Resolution: Actively listen to client concerns, diagnose issues, and work towards solutions that meet their specific needs. Problem-Solving: Utilize critical thinking and strong analytical skills to identify root causes of problems and develop effective solutions. Communication Champion: Clearly and concisely explain complex information to clients in a way that is easy to understand. This includes tailoring communication styles to different client personalities. Account Management: Maintain and update client accounts as needed, ensuring accurate records. De-escalation Expertise: Diffuse tense situations with frustrated or upset clients, promoting a positive customer experience. Sales Support: Play a role in upselling or cross-selling products or services when appropriate, contributing to the company's sales goals. Process Improvement: Identify areas for improvement within the customer service department and suggest ways to enhance efficiency and effectiveness. Data Reporting: Contribute to data collection and reporting efforts to provide valuable insights into customer trends and needs.

Royal Citadel Marketing Management

starts 2024.08.19 ends 2024.12.31

Still Working: No

Sales executive cum Customer service representative Thrived in a global trading environment, delivering exceptional customer service for investors. Exceeded sales targets by 15%, guiding clients to the right investments through active listening and clear communication. Boosted client satisfaction to 90% by building trust and addressing concerns. Increased new clients by 20% with successful outreach campaigns.

Skytech Solutions Limited

starts 2020.10.01 ends 2021.03.16

Still Working: No

Customer Service Representative Thrived in a fast-paced call center environment, exceeding expectations. Built strong relationships with US and Canadian clients, achieving a 92% satisfaction rate through personalized service and proactive problem-solving. Increased repeat business by 15% and reduced call handling time by 10% through efficiency improvements. Contributed to company growth by spearheading outbound initiatives, generating a 20% boost in project enrollment and a 5% expansion of the client base. Mastered the art of active listening, empathy, and problem-solving to ensure client satisfaction and build trust.

Remote( Work from Home)

starts 2020.03.12

Still Working: Yes

Digital Marketer Ad campaign creation and implementation on various platforms Analysis of ad performance and optimization Market research and audience targeting Collaboration with creative teams Continual skill improvement and creative exploration.

Education

Metropolitan University

starts 2014 ends 2018

I began computer science and engineering at university, gaining foundational knowledge in C, C++, HTML, and networking. Life circumstances required me to leave in my third year, but that never stopped my passion for technology. This course reignited my drive, and my natural strengths in networking and market analysis, coupled with prior exposure to programming languages, make this an ideal opportunity to refine my skills and contribute meaningfully to the IT field. BAN - Bangladesh

Kazi Mohammad Shafiqul Islam College

starts 2009 ends 2011

In 2011, I laid a strong foundation in science by completing my Higher Secondary Certificate at Kazi Mohammad Shafiqul Islam University and College. My studies focused heavily on core scientific subjects like mathematics, physics, biology, and chemistry BAN - Bangladesh

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LanguagesEnglishBengaliHindi

Skills Customer ServiceDigital MarketingAttention to detailSolving Complex ProblemsTeam Leadership

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